Accessibility

We are committed to providing a website that is accessible to as many users as possible. Here we have given our accessibility advice and our accessibility statement.

This accessibility statement applies to www.uttlesford.gov.uk

This website is run by Uttlesford District Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:

How accessible this website is

We know some parts of this website aren't fully accessible:

  • pages scroll in two dimensions on small screens
  • form controls are not unique
  • links do not explain their purpose
  • some form fields are not correctly identified
  • a few page headings do not include text
  • most older PDF documents are not fully accessible to screen reader software
     

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:

We'll consider your request and respond back to you in ten working days.
 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, you can contact the Webiste Team.
 

Enforcement procedure

If you're not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
 

Contacting us 

You can call us on 01799 510510. You can also contact us online.
 

Technical information about this website's accessibility

Uttlesford District Council is committed to making its website accessible, in accordance with the  Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to a number non-compliances.

Non-accessible content

Some content on this website is non-accessible. We have listed why this is.

Pages scroll in two dimensions on small screens

Our cookie banner scrolls in two dimensions. When viewed on small screens (like mobile phones) this content does not fit without requiring scrolling in two dimensions.

This fails WCAG AA success criterion 1.4.10 (Reflow) which specifically requires this for:

  • vertical scrolling content at a width equivalent to 320 CSS pixels
  • horizontal scrolling content at a height equivalent to 256 CSS pixels

Form controls are not unique

In some of our online forms, such as the Report an unsafe tree on council land form, the text input area is not defined with an explicit label. Screen reading software will not be able to properly read the layout of the form.

This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) which requires that to make forms accessible, they must define explicit text labels for each form control.

Links do not explain their purpose

Links on our Business Rates section are not clearly labelled. Links like "find out more" are not helpful to users with accessible technology.

This fails WCAG 2.1 success criterion 2.4.4  (Link Purpose (In Context)) which requires that the purpose of a link should be clear from the text inside the link.

Some form fields are not correctly identified

In some of our online forms, such as the Report an unsafe tree on council land form, the enquiry fields are not identified programmatically.

This fails WCAG 2.1 success criterion 1.3.5 (Identify Input Purpose) which requires that fields must identify what their purpose is programmatically. If done correctly, this allows browsers to help users fill in forms with known information, such as their name and email address.

Some page headings do not include text

The headings of ages in our A to Z do not contain some machine-readable text content.

This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) as heading elements (<h1>, <h2>, ...) must contain some machine-readable text content.

PDFs and non-HTML documents

Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
 

Non-compliance with the accessibility regulations

It's not possible for users to modify text spacing or line height.

We have a small number of embedded videos on our site. Some of these do not have captions.

Some of the images on our site do not display appropriate alt text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

When we publish new content we'll make sure our use of images meets accessibility standards.

Interactive tools and transactions

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards.

We will work with our suppliers to improve the accessibility of these sites as much as possible.

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples include:

  • YouTube videos
  • Google Maps
     

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix our committee documents.

Any new PDFs or Word documents we publish will aim to meet accessibility standards.

If you need information in an alternative format, you can  contact the Web Team.
 

What we're doing to improve accessibility

This statement was published on 2 October 2021.

We continuously monitor our website's accessibility based on automated and manual testing. We have developed, and try to stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.

The Uttlesford District Council website was rated as 'great' by the Silktide Index during 2021.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.
 

Preparation of this accessibility statement

This statement was first prepared on 2 September 2019. It was updated on 9 September 2020 and was last reviewed on 2 October 2021.

This website was last tested on 29 September 2021. The test was carried out by the Website Team at Uttlesford District Council.

We tested this website manually taking a sample of pages using the Wave Accessibility Evaluation Tool.

We also used the Silktide Index report on www.uttlesford.gov.uk for September 2021.

Wave and Silktide have been used to regularly check a sample of pages from across the whole of our site. They report on:

  • pages that conform to WCAG A, AA or AAA standards 
  • issues with CSS validation
  • issues with HTML validation
  • PDF accessibility including problems with tagging, language definition, headings and labels

Videos