Customer Service Centre
We have a Customer Service Centre and two service points where staff are available to help you with email and phone enquiries or can talk to you face to face.
Christmas and New Year opening
Find the holiday opening and closing times for the main Council Office, Customer service desk at Dunmow Library, Thaxted CIC and Saffron Walden Museum.
Christmas and New Year opening times ►
Our main customer service centre can be found at our offices in Saffron Walden.
Saffron Walden opening times
You can visit us or call our contact centre at the following times:
Monday to Thursday, 8.30am to 5pm. Friday, 8.30am to 4.30pm.
On the last Thursday of every month our offices and telephone lines in Saffron Walden will be open at 10am, rather than 8.30am.
How to contact us
You can also contact us by phone or email.
Tel: 01799 510510
How to find us
If you want to visit us you to speak to someone in person about council services you can find us at
More information on How to find us.
Other places to speak to us
We have two other places where you can talk to our staff who will be available to assist you.