Housing Options and Homelessness

Your local Housing Options Team is a small team who provide the Council's homelessness service and manage the housing register (also called the waiting list).

Go to Frequently Asked Questions (FAQs) on Housing Options and Homelessness

 

The Housing Options Team

Our Housing Options Officers want to help and are experienced in assisting people in various situations including:

People who have lost their accommodation
People who are worried about losing their home or
People who need to move.

If you are already a Council tenant your Housing Officer will provide advice.

 

How to get in touch

If you believe you are at risk of losing your home, please contact us as soon as possible.
Do not wait until you lose your home.

If this is the first time you have contacted us for advice we recommend that you come along to the Council Offices on London Road, Saffron Walden and ask to see the duty Housing Options Officer.
Please give yourself time to fully explain your situation; you may even want to call in advance.

 

Housing Options Service Opening Times

Monday
Drop in service: 1pm - 5pm.       Telephone enquiries: 11am - 5pm

Tuesday
Drop in service: 1pm - 5pm.       Telephone enquiries: 8.30am - 5pm

Wednesday
Drop in service: 1pm - 5pm.       Telephone enquiries: 8.30am - 5pm

Thursday
Drop in service: 1pm - 5pm.       Telephone enquiries: 8.30am - 5pm

Friday
Drop in service: 1pm - 4.30pm.  Telephone enquiries: 8.30am - 4.30pm

 

If you are homeless or threatened with homelessness, once we have made an initial assessment of your needs, we will set aside plenty of time dedicated to fully understanding your needs and agreeing a plan of action to help you out. You will then have a named Officer responsible for helping you meet your housing need.
We look forward to hearing from you.

 

Before contacting the Housing Options Team, you may find it useful to look online for more information:

Go to Frequently Asked Questions (FAQs) on Housing Options and Homelessness

 

If you are an authority wishing to make a referral please read the Duty to refer homeless people to a local authority page