Service updates

Updates on our services and any impacts due to Coronavirus.

The following services are affected:

Customer service centres  

Customer Service Centre: Our offices are now closed to the general public. Our Customer Service Centre remains open for phone and email enquiries, although we may make some changes to the way we operate.

To contact us you can still use our online forms to report incidents or apply for services. To make a payment you can call our automated payment line on 01799 510551 or 01799 510552. 

Community Information Centres: Our Community Information Centres at Great Dunmow Library and Town Street Thaxted will be closed from Wednesday 18 March.

Our affected services


Housing repairs: We will only be carrying out urgent or emergency council housing repairs until further notice.

These include:

•  Heating and hot water
•  Water leaks
•  Electrical issues
•  Health and safety works
•  Sanitary plumbing
•  Home security issues

Non-essential repairs such as decorating, plastering, adjusting doors or non-emergency surveys will temporarily be put on hold. We are unfortunately not able to accept any new non-essential repair requests at this time.

For tenants requesting an urgent repair, please be advised that our repair customer service staff will ask if anyone in your household is self-isolating. This is to ensure we have adequate measures in place to avoid the spread of the virus and to protect our tenants, staff and contractors.

Apply for a council or housing association home: Uttlesford HomeOption property advertisements have currently been suspended until further notice. At this time there are no properties available to express an interest in. Please refer to the Housing Options and Homelessness frequently asked questions or contact Housing Options if you are looking for further advice.

Waste and recycling

Bins - waste and recycling collections: Waste collections are continuing as normal at this time but may be a little later than normal in collecting your bins. We do have contingency plans in place and will communicate those if/when those plans kick-in.

Bins - garden waste collections: We have suspended our garden waste service from Thursday 26 March as a result of severe staff shortages resulting from the coronavirus pandemic.

Bins - missed bins: We are unable to return for any missed bins. You can place any side waste out in bags next to your bin ready for your next scheduled collection. Additional waste placed next to your Green recycling bin must be in clear bags, carrier bags, white bags or cardboard boxes only, as we will not accept black sacks.

Bulky household waste: We will no longer be offering a bulky household waste collection service. This is to minimise non-essential contact and to free up resources to ensure waste (black bin) and recycling (green and brown bin) collections can run as normal.

Replacement bins: We will no longer be able to deliver replacement or additional bins. We will still be delivering bins to new build properties.

Garden waste weekend skip service: We have suspended the garden waste weekend skip service until further notice.

Waste and recycling sites (the dump): All waste  and recycling sites across Essex will be closed until further notice.

Planning and building control

Planning duty officer: The planning duty officer will not be available from Wednesday 18 March. We are looking to offer an alternative service and will let you know as soon as we have further details.

Building control: We intend to provide a site inspection service during the current crisis. However in order to minimise the risk of transmitting/catching the virus we will be taking sensible precautions when on site and where possible only doing 'outdoor' inspections. We will continue to inspect excavations, drains and structural elements.

Please call us on 01799 510453 or 01799 510538 to request visits.

We will not be doing completion inspections inside occupied dwellings until the situation changes (unless critical for conveyancing).

Food and Health and Safety enforcement

Food premises operators: There are new emergency regulations stopping most food premises from being open. Find out more.

Food hygiene inspections: Environmental Health will temporarily defer all routine food hygiene inspections/ site visits unless there is an  imminent risk to health or public safety. Officers remain available to offer advice and guidance as required by email or phone

Imported food Service: Clearance for both animal products and non animal products continues but we will prioritise higher risk/urgent consignments.


Licensing: We are unable to carry out face to face interviews for drivers.

Continued working of taxis and private hire vehicles: Read the Department for Transport guidance

We are unable to accept new driver applications or new vehicle plate applications at this time and any application will be declined.

Vehicle renewals: We are able to process these; MOT and inspections remain in place. Please email all documentation to  and a paper plate and letter will be sent to the applicant.

Renewals - Driver Badge now accepted: Please note 3 year medicals have now been extended for 6 months. We are now able to accept renewals for Uttlesford drivers due to the change in DBS Government policy. See our Licensing page for more detail.

Day centres

Day centres: All our day centres will be closed from Tuesday 17 March.

Leisure centres

Leisure centres: The Mountfitchet Romeera Leisure Centre Stansted , Great Dunmow Leisure Centre and Lord Butler Leisure Centre Saffron Walden will all be closed from Friday 20 March until further notice.

Saffron Walden Museum

Saffron Walden Museum: The museum will be closed from Wednesday 18 March.


Council meetings

Some meetings are being cancelled in light of current government advice. Please see our calendar of council meetings for the most up to date information. Please don't attend a public meeting if you feel unwell or if a member of your household is self-isolating.

Cabinet 1 April:  The Cabinet meeting on 1 April has been cancelled due to the Coronavirus situation. As a result of this, the Leader will make use of Executive powers and determine the items, which would have been considered at that meeting, by executive decision.

Governance, Audit and Performance Committee 24 March: The Governance, Audit and Performance Committee (GAP) meeting scheduled for 24 March was cancelled due to the Coronavirus situation. As a result of this, the Director - Finance and Corporate Services will make use of delegated powers and determine the 'Council Tax Discount' item, which would have been considered at that meeting, by an officer delegated decision.


Updated 09:58 on 30 March