Waste and recycling collections during the coronavirus outbreak
Information on scheduled bin collections, what to do if you are self-isolating or have Coronavirus, updates on garden waste and bulky waste collections.
Thanks to the dedication and commitment of our crews, our waste and recycling collections are continuing as usual at this time but we may be a little later than normal in collecting your bins. We do have contingency plans in place and will communicate those if/when those plans kick-in.
How to deal with waste if you are self-isolating or have Coronavirus
We have put together a guide telling you what you need to do to get rid of waste if you are self-isolating or you have Coronavirus.
If your bin has been missed
We are unable to return for any missed bins. You can place any recycling out in bags next to your green recycling bin ready for your next scheduled collection. Please put the additional recycling next to your green bin - it must be in clear bags, carrier bags, white bags or cardboard boxes only, as we can not accept black sacks. We will not collect any additional non-recycling left out with your black waste bin.
Garden waste collections
Our Garden Waste Service started again on 20 April, after a short break to ensure the health of the public and staff, and so that the teams could prioritise the remainder of the waste and recycling service. To find out which round you are on just look on your confirmation letter which you should have received in February.
We would like to thank residents for being patient at this difficult time. If you have already paid for the service this year, your collections should have already started. If you have not yet made payment for the year, you will need to do so in order for your collections to recommence. You can sign up for the service using our online form and make a payment online, or by calling our Customer Service Centre.
If you have recently applied to join the garden waste service, please note that due to unprecedented demand it will be approximately four weeks from the date of your order before we are able to get your new bin delivered to you.
We will be starting our bulky household waste collections again from Tuesday 21 April, after a short break to ensure the health of the public and staff, and so that the teams could prioritise the remainder of the waste and recycling service.
We would like to thank residents for being patient at this difficult time.
Please note that we can not currently collect any electrical items. This is because the recycling facility is closed due to the coronavirus situation.
Ordering new and replacement bins
We will no longer be able to deliver replacement or additional bins. We will still be delivering bins to new build properties.
Garden waste weekend skip service
We have suspended the garden waste weekend skip service until further notice.
We're aware spring is a busy time for gardeners and apologise for any inconvenience this causes but we hope that you will understand our decision and make use of some of the ideas and tips on our garden waste page.
Waste and recycling sites (the dump)
15 recycling centres, including the one at Thaxted Road in Saffron Walden, are due to open on Monday 18 May for waste or recycling which cannot be stored at home without causing a health or safety risk. The Saffron Walden site will be open from 9am to 5pm every day.
A visit to a recycling centre is only essential where there is no alternative available. The safest way to get rid of your waste and recycling by is using your kerbside collection.
New site restrictions and social distancing measures will be in place to ensure the safety of residents and site staff.