Repairs to council properties
Information on who to contact for repairs to a council owned property, what you can expect from the council and which parts of your home you are responsible for.
Booking your repairs
From 1 April 2020 you'll see a new company, called Uttlesford Norse, taking care of your responsive repairs.
Telephone: 01799 510510 - press 5 for Housing Services and then press 2 for Uttlesford Norse
And we will then:
• Send you confirmation of your repair by text or email and, for your peace of mind, send a photo of the person who will be carrying out your repair
• Be able to offer you morning/afternoon appointments
Updates on our service due to Coronavirus
We will only be carrying out urgent or emergency council housing repairs until further notice. These include:
• Heating and hot water
• Water leaks
• Electrical issues
• Health and safety works
• Sanitary plumbing
• Home security issues
Non-essential repairs such as decorating, plastering, adjusting doors or non-emergency surveys will temporarily be put on hold. We are unfortunately not able to accept any new non-essential repair requests at this time.
For tenants requesting an urgent repair, please be advised that our repair customer service staff will ask if anyone in your household is self-isolating. This is to ensure we have adequate measures in place to avoid the spread of the virus and to protect our tenants, staff and contractors.