Did you know you can now manage your Council Tax online?
Updates on our service due to Coronavirus
We understand that many residents may be facing financial challenges at this time. Our teams are working as hard as they can to finalise the administration around the workstreams issued by the government to support residents and businesses.
Due to high work volumes it may take longer than10 working days to respond to your enquiry. We apologise for any inconvenience caused and will respond as soon as possible.
Some of the support available to residents:
• Local Council Tax Support - help with your Council Tax payments
• Exceptional Hardship Fund - people who are experiencing exceptional financial hardship can apply for help from the Exceptional Hardship Fund
• Universal Credit - this may help with your living costs
• Employment Support Allowance - this is for people who cannot work due to sickness or self-isolation
We will consider rescheduling the council tax instalments if the household has had a substantial drop in income due to the coronavirus pandemic and cannot find any other means to pay.
Each case will be considered on its own merit and any supporting documentation should be supplied with your request. The full council tax liability will remain due and payable - however, if your request is accepted your instalment plan will run from June to March instead of April to January. In some cases this will mean higher instalments from June.
If you are in financial difficulties please consider making claims for financial support. Some helpful links are listed above.
Residents who require further advice or support in paying their council tax can contact us via email@example.com or 01799 510510.
You DO NOT need to register or sign in to use this service, however if you would like to view your own council tax account details, then there is an option to create a council tax login within the portal. See our helpful guides to using this service.
Find out how we calculate your Council Tax, ways to pay your Council Tax and if you can reduce the amount of Council Tax you pay.
Go straight to our other related services