Booking your repairs
From 1 April 2020 you'll see a new company, called Uttlesford Norse, taking care of your responsive repairs.
Telephone: 01799 510510 - press 5 for Housing Services and then press 2 for Uttlesford Norse
And we will then:
• Send you confirmation of your repair by text or email and, for your peace of mind, send a photo of the person who will be carrying out your repair
• Be able to offer you morning/afternoon appointments
Updates on our service due to Coronavirus
Read the letter to all social housing residents in England from Christopher Pincher, Minister of State for Housing
Housing repairs: We will only be carrying out urgent or emergency council housing repairs until further notice.
• Heating and hot water
• Water leaks
• Electrical issues
• Health and safety works
• Sanitary plumbing
• Home security issues
Non-essential repairs such as decorating, plastering, adjusting doors or non-emergency surveys will temporarily be put on hold. We are unfortunately not able to accept any new non-essential repair requests at this time.
For tenants requesting an urgent repair, please be advised that our repair customer service staff will ask if anyone in your household is self-isolating. This is to ensure we have adequate measures in place to avoid the spread of the virus and to protect our tenants, staff and contractors.
Apply for a council or housing association home: Apply for a council or housing association home: Following the government's advice that people can now move house, the council will restart advertising council and housing association properties that are available for allocating to applicants on the council's housing register as from Friday 22 May.
Therefore the next HomeOption Freesheet will be published on the HomeOption website as from 9.00am on Friday 22 May and every Friday thereafter. Shortlists close every Wednesday at 1pm.
Housing benefits and rent: Please see our housing benefits and rent during the coronavirus outbreak page for updates and further advice.
For tenants and landlords: We have put together some information and resources for landlords and tenants during the coronavirus outbreak.
Follow the links below for information on the council's Housing Services, including homelessness, home ownership, applying for a council or housing association property and requesting repairs.
Go straight to our other related services
UK charity Shelter provides a huge amount of information covering all aspects of housing, from homelessness to relationship issues.