Booking your repairs

From 1 April 2020 you'll see a new company, called Uttlesford Norse, taking care of your responsive repairs.

Telephone: 01799 510510 - press 5 for Housing Services and then press  2 for Uttlesford Norse
Email: repairs@uttlesfordnorse.co.uk

And we will then:
•  Send you confirmation of your repair by text or email and, for your peace of mind, send a photo of the person who will be carrying out your repair
•  Be able to offer you morning/afternoon appointments


Updates on our service due to Coronavirus

Read the letter to all social housing residents in England from Christopher Pincher, Minister of State for Housing

Housing repairs: We will only be carrying out urgent or emergency council housing repairs until further notice.

These include:

•  Heating and hot water
•  Water leaks
•  Electrical issues
•  Health and safety works
•  Sanitary plumbing
•  Home security issues

Non-essential repairs such as decorating, plastering, adjusting doors or non-emergency surveys will temporarily be put on hold. We are unfortunately not able to accept any new non-essential repair requests at this time.

For tenants requesting an urgent repair, please be advised that our repair customer service staff will ask if anyone in your household is self-isolating. This is to ensure we have adequate measures in place to avoid the spread of the virus and to protect our tenants, staff and contractors.

Apply for a council or housing association home: Apply for a council or housing association home: Following the government's advice that people can now move house, the council will restart advertising council and housing association properties that are available for allocating to applicants on the council's housing register as from Friday 22 May.

Therefore the next HomeOption Freesheet  will be published on the HomeOption website as from 9.00am on Friday 22 May and every Friday thereafter. Shortlists close every Wednesday at 1pm.

Housing benefits and rent: Please see our housing benefits and rent during the coronavirus outbreak page for updates and further advice.

For tenants and landlords: We have put together some information and resources for landlords and tenants during the coronavirus outbreak.


Follow the links below for information on the council's Housing Services, including homelessness, home ownership, applying for a council or housing association property and requesting repairs.


Apply for Social Housing

Housing Options / Homelessness Prevention Advice

Home Ownership

Private sector housing

Housing District Council Tenants

Services for Older People

Go straight to our other related services

Sheltered Accommodation
Tenant Services
Garage rentals
Anti-Social Behaviour
Housing Benefit

Additional information

UK charity Shelter provides a huge amount of information covering all aspects of housing, from homelessness to relationship issues.

Visit Shelter's website | ► Housing News - read our twice-yearly tenants' magazine