Coronavirus Test and Trace Support Payments
If you are told to self-isolate, you cannot work from home and you have lost income as a result, you may be eligible for a new £500 Test and Trace Support Payment.
You may be eligible for the NHS test and trace support payment scheme of £500 (GOV.UK) to support eligible low paid workers whose earnings are affected by staying at home and isolating for 10 days. If you are not eligible for that you may be eligible for a discretionary payment of £500. If you have started to self-isolate you can apply for help now.
How to apply
You can apply using our online form.
You need to claim within 28 days of your first day of self isolation. If you apply after 28 days, we will not be able to accept your application.
Use this form to apply for a payment if you meet the eligibility criteria. You can also use the form to apply for a discretionary payment.
If you have been told by the NHS to self-isolate, either because you have tested positive for COVID-19 or you have been in contact with someone who has tested positive, you may be eligible to apply for a Test and Trace Support Payment.
Who is eligible
To be eligible to apply for our scheme you must be a local resident and meet all the following criteria:
- you must have been told to self-isolate by NHS Test and Trace on or after the 28th September, either because you have tested positive for COVID-19 or have recently been in close contact with someone who has tested positive
- the NHS Test and Trace will give you your own unique reference number, which you will need to provide to us
- you must be employed or self-employed
- you must be unable to work from home and will lose income as a result of having to stay at home and self-isolate
- you must be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit
Who is not eligible?
You will not be eligible for the scheme if you:
- are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
- continue to receive full wages while you self-isolate
- can work from home during a period of self-isolation
- are no longer required to self-isolate i.e. your period of self-isolation ends before the Test and Trace Support Payment scheme launched on 28 September 2020
- have not received a notification from NHS Test and Trace telling you to self-isolate
- are quarantining and receiving furlough payments
If someone in your household has a possible or confirmed coronavirus (COVID-19) infection you can find guidance on how to isolate at home on GOV.UK.
We have been given some additional funds so that we can support people who do not meet the government's eligibility criteria. If you are not currently in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit you may be able to apply for a discretionary payment.
To validate your bank account details, we need to share relevant information you've given us with TransUnion. This will be used to ensure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments.
This is not a credit check and won't impact your credit rating.
The TransUnion Privacy Centre has more information on how they may use your data.
Read our policy for the
Test and Trace Discretionary Payments Scheme [263.34KB].
Find out more
You can find more information about the scheme on our frequently asked questions page.
What happens next
When we have received your application we'll decide whether we can offer you a support payment.
We aim to notify you of a decision as soon as possible, please do not contact us again. If we require further information we will contact you.