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The Browsealoud text reading and translation software used on our website has recently been subjected to a malware attack. This is being investigated by the National Cyber Security Centre (NCSC).

There is no evidence that the Uttlesford District Council website, or any users, have been affected but we have taken the precaution of taking the Browsealoud service offline. This will unfortunately mean that we are unable to offer reading or translation services on this website for the time being.

The advice from the NCSC is that "Government websites continue to operate securely ... at this stage there is nothing to suggest that members of the public are at risk."

Updated 15:28 on 12 February 2018



Uttlesford District Council takes great care to make this website as accessible as possible.

If you experience any problems using this site please contact the Customer Services Team for help using the details at the bottom of this page.

Find out more about:

What is on each page

The website has been designed to make it as easy as possible to find information about the council and its services.

Pages have been set out to provide a similar structure throughout the site, so that users can easily find content, menus, links and important functions such as the Search, A to Z and Site Map.

The structure of each page is as follows:

Header This includes the Uttlesford District Council branding, links to the A to Z, 'Apply for it', 'Report it' and user login pages. All of these features are accessible from every page within the Web site.

Top Tabs There are three top tabs - Resident, Business and Your Council. Click on any tab to open the specialised homepage. These have been designed to be of use to different users and feature on each homepage a selection of quick links to the main tasks that residents or businesses might be looking for.  

Left Menu This contains the main navigation menu and links, which provide access to the key areas and content of the site. Clicking on a main menu link takes you to a section homepage. The menu will also expand to show other pages in the section. you should not have go to more than three menus to find any page you want.

Content Area - The central part of the page provides detailed content and links to further information.

Right Panel - This provides access related items such as links to internal pages, related news, external websites and document downloads including PDF,s and Word. All links to external Web sites and documents open in a separate window.

Footer - This contains links to our website terms and conditions, accessibility notes, our cookie policy and contact details. All of these features are accessible from every page within the Web site. There are also icons linked to the council's browsealoud website reader function, Twitter and Facebook pages. 

Access keys

d  address bar
e  edit
f  file
h  Help
m  menu
s  skip navigation (if the browser is Microsoft Internet Explorer) or history (if the browser is Mozilla Firefox)
t  tools
v  view

Note: To use these keys

For the Windows-based platform: if the browser is Firefox/Chrome, hold down the 'Alt' key and press the assigned key on the keyboard; if the browser is Internet Explorer, do the same as for Firefox, but also press the 'enter' key to navigate to a page.

For the Macintosh platform, hold down the left-hand 'Control' and press the assigned key on the keyboard. (eg. Control-1 navigates to the home page.)


The council is committed to equality of opportunity in our approach to service delivery, employment and being a community leader. We are committed to identifying, understanding and eliminating all barriers that prevent access to services, information and employment. This website has been designed and tested to make it as accessible as possible and following approved government guidelines and standards. For more on the council's approach to equality and diversity, please see our Equalities and diversity page.

Help with viewing documents

On this website you will find a wide variety of documents to download. The majority of these are either pdf files or Microsoft Word documents. Below is some guidance on viewing these.

Viewing pdf files

You need Acrobat Reader software to view Adobe Acrobat PDF files. If you do not have the software installed on your computer, you can download it for free from the Adobe Website.

If you are using a speech to text reader or a browser with images switched off, you may find the following link useful: Adobe accessibility resource centre

If you are unable to view a pdf file, you may need to download the most recent version of Adobe Acrobat Reader 

Viewing Microsoft Word Documents

In order to view, complete and then print the Microsoft Word documents you will need to have a copy of the Microsoft Word application installed on your computer or use a copy of the free Microsoft Word viewer.

You should have this viewer installed on you computer before you download one of our word documents. A copy of the free viewer is available for download from the  Microsoft Website.

Screen readers

Our website has been designed for use with screen readers. If you do not have your own screen reader you can use the browsealoud function supplied by Texthelp Systems on the website. This reads web pages aloud and can be accessed from the browsealoud icon at the bottom of each page. 

Translation of our site

If you need to read our website in a different language we have added some software called browsealoud which will read the content of web pages to you. The software is useful for people with a vision impairment or those who have difficulty reading English.

To get started just click on the orange 'Listen with browsealoud' logo at the bottom of each page. If you need any help you can watch the browsealoud video on YouTube

Find out more about translation and interpretation of Uttlesford District Council services.

Accessibility browser options

This gives you the ability to change the appearance of the page and there are further options which may be useful for use with screen reading software.

  • Microsoft Internet Explorer - Go to Tools/Internet Options/Accessibility and make changes to formatting and user style sheets
  • Mozilla Firefox - Go to Tools/Options/Advanced and make changes to the accessibility options

Help with using a mouse

If you have difficulty using a mouse, follow these steps to help you find your way around web pages:

  • Use TAB on your keyboard which will move the cursor to links on the screen
  • Press ENTER when you get to a link you want
  • Use page up and page down keys to move the page to an area you want to read

How to change text size

Change the size of text to smaller or larger

  • Microsoft Internet Explorer - Go to View/Text size and select larger/largest or smaller/smallest
  • Mozilla Firefox - Go to View/Zoom/ Zoom text only and choose increase or decrease or press the CTRL button on your keyboard and press + or -

How to change page contrast and colours

Changing background colour is particularly useful for people who find white uncomfortably glaring.

  • Microsoft Internet Explorer - Go to Tools/Internet Options/Colours and make changes to text and background colours in the colours panel
  • Mozilla Firefox - Go to Tools/Options/Content/Colours and make changes to text and background colours in the colours panel